Get Into Digital Careers - Google IT Support Professional Certificate (June 2022 - London)
Build your confidence, boost your skills, and shape your future with free courses and personal support.
11 July - 30 September
Your gateway to the digital sector
Curious about working in the digital sector? Turn your interest into a future career pathway with The Prince’s Trust and leading technology employer, Google.
This 100% online course gives you access to the tools and opportunities to help you kickstart your journey into an exciting and rewarding industry.
Grow personally and professionally as you explore and prepare for the world of work with other young people. Learn new skills at your own pace and begin to lay your foundations for future success with entry-level IT Support training.
Who is this course for?
This course is aimed at young people:
Aged between 18 and 30
Interested in exploring a career in the digital sector
Looking to gain sector-based experience
Able to commit time to regular learning
Have access to reliable internet and a desktop or laptop computer
This is a four-part course delivered in partnership with Google:
Part 1: Taster Day
Part 2: Unlock Skills for Digital Careers workshops and learning activities
Part 3: Review and reflect
Part 4: Google IT Support Professional Certificate
Part 1: Taster Day
Meet the other young people in your cohort and learn more about the Google IT Support Professional Certificate during this 2.5-hour session.
Find out more about the employer opportunity and what's involved
Work together with other young people to complete group activities
Start thinking about what this course could help you to achieve
You’ll also receive support after the Taster Day to make sure you feel ready and prepared to commit to the next part of the course.
Part 2: Unlock Skills for Digital Careers
Choose from our online workshops, as we explore the practical skills important to professional learning and a wide variety of roles in the digital sector.
Kick off this part of the course by tackling digital tools and an important time-management technique.
Explore useful strategies to help you embrace yourself, step out of your comfort zone and grow.
Your mindset is key to your success. Start to change the way you think about work and learning.
Supercharge your job search with our support. Learn how to present yourself online and find the right job for you.
CVs and Job Applications
Show employers what you’re all about. Polish up your knowledge and improve your approach to applying for jobs.
Skills for the Digital Sector
Flex your problem-solving muscles and explore the world of professional briefs (and how to meet them).
Get a crash course in selling yourself to employers and ace your next interview with support from The Prince’s Trust.
Bringing It Together
How do digital teams improve what they do? Get to grips with the thinking behind ‘continuous improvement’.
Part 3: Review and Reflect
In this 2.5-hour session, we look back on what you’ve learned so far and how it can support your own success through the rest of the course and beyond.
Catch up with your cohort
Put your skills to work in group activities
Reflect on your personal development and what’s important to you
You’ll also receive support after the session to make sure you feel ready and prepared to commit to the next part of the course.
Part 4: Google IT Support Professional Certificate
Brought to you in partnership with:
The Google IT Support Professional Certificate is a flexible, self-directed online course that generally takes around 12 weeks to complete. The Certificate opens the door to specialist IT skills training and guidance to help unlock your future career.
Learn from home at your own pace
You will complete this part of the course in your own time, at your own pace - committing around 10-15 learning hours per week through to completion.
The Certificate includes 5 entry-level training modules:
Module 1: Technical Support Fundamentals
Module 2: The Bits and Bytes of Computer Networking
Module 3: Operating Systems and You: Becoming a Power User
Module 4: System Administration and IT Infrastructure Services
Module 5: IT Security: Defence Against the Digital Dark Arts
Extra support while you learn
The Google IT Support Professional Certificate includes videos, interactive projects, quizzes and regular assessments to boost your learning.
During this part of the course, you’ll also get access to:
Advice from industry experts on starting your IT career
Continued one-to-one support from The Prince’s Trust
Workshops and live events to support your personal development
Interested in this course?
Book an Information session with your local Prince's Trust team. We'll talk you through the opportunities available to you through this course and how to get involved.
Charlotte set her career goals so high, she ended up working in the cloud
Why learn with The Prince's Trust?
We believe every young person should have the chance to succeed. It’s our mission to help you develop the confidence and skills you need to live, learn, and earn.
Free online learning
Meet other young people and learn together in online workshops.
Explore exciting routes to employment and self-employment.
Access the one-to-one help and guidance you need to succeed.
Frequently asked questions
If you’re interested in attending this course, the next step is to book onto an Information session to find out more. This is a 60-minute group session hosted on Microsoft Teams.
On the session, you’ll be joined by other young people exploring the course and the Prince’s Trust team that will be running the course.
This is your opportunity to learn more about:
Key milestones during the course and what you can expect
The sector and types of skills the course will help you to explore
The employer partner opportunity available to you
All the practical stuff, such as course schedule and the different tools and websites you’ll need to use during your time with us, and what you need to do after the session, whether you decide the course is right for you or not.
Yes. This is an online course and involves training that mobile phones and tablets may not be able to support. You will need both reliable access to internet and a laptop or desktop computer.
If you only currently have access to a mobile phone or tablet, don’t worry. You can check out other learning courses and support available to you through The Prince’s Trust:
Crashes, battery life, errors.
You’ve probably experienced issues with computers, mobile phones, or other digital devices in your life. In the workplace, these issues can have a big impact on how well people can do their jobs. Technology is an important tool for pretty much every business – and that means there’s a need for people to fix it when things go wrong.
IT Support is the ‘emergency service’ for technology in the workplace. It involves identifying and solving problems when technology isn’t working in the way it should.
Support teams are called on to fix and ‘de-bug’ devices as quickly as possible so that other employees can remain productive.
Most businesses and organisations employ IT Support professionals. Anywhere computers and software are used, there is a need for people to fix them!
The Google IT Support Certificate is not considered a qualification but is an accreditation developed by one of the world’s leading and most respected tech companies.
Its connection with Google makes it something that many companies recognise.
Once you’ve achieved the certificate, you can add it to your CV and give employers a unique code which lets them see your achievements.
Not sure this course is right for you?
No problem, we're still here for you. Find more courses and additional support available to you through The Prince's Trust.