Google IT Support Professional Certificate (October 2021 – Wales)

Explore a career path in IT and build in-demand skills with this online professional certificate developed by one of the world’s leading tech companies.

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Start Date

19 October



Course Format


Course Capacity




Unlock your new career in IT Support

Enjoy solving problems? Think a customer service role might be right for you? Turn your interest in IT into a career path with the Google IT Support Professional Certificate. This course equips you with the know-how and practical foundation to apply for entry-level IT Support roles with confidence.

The course includes:

  • Google IT Support Professional Certificate online training

  • Group and one-to-one support while learning

  • Access to individuals working in the IT sector

Start your journey

Sign up to The Prince's Trust Learning Hub to watch our Google IT Support Professional Certificate information video. We'll tell you all about the course so you can decide if it’s a good match for you.

What to expect from this course

The Google IT Support Professional Certificate is a flexible 3-4 month online course that opens the door to specialist IT online training and guidance to help unlock your future career. Learn at your own pace, get hands-on experience with professional software, and build the in-demand skills you need to secure an IT Support role.

During your time on the course, you'll explore what it takes to build a successful career in IT, and learn how to use a wide variety of technology to troubleshoot common IT problems.

You’ll also hear first-hand from industry experts who can offer you advice on starting your IT career. And get access to one-to-one support to help you make the most of your time while learning with us.

The Google IT Support Professional Certificate involves 5 entry-level online training modules:

  • Module 1: Technical Support Fundamentals

  • Module 2: The Bits and Bytes of Computer Networking

  • Module 3: Operating Systems and You: Becoming a Power User

  • Module 4: System Administration and IT Infrastructure Services

  • Module 5: IT Security: Defence Against the Digital Dark Arts

How do I get involved?

  1. Sign up to The Prince’s Trust Learning Hub

  2. Watch the information video

  3. Confirm your interest in the course

  4. Share some details with us

Interested in this course?

Sign up to The Prince’s Trust Learning Hub to find out more about how we can help you to turn your interest in IT into a career path.

Get the support you need to succeed

The Google IT Support Professional Certificate includes videos, interactive projects, quizzes and regular assessments to boost your learning. And, with The Prince's Trust, you'll also receive personal support to keep you on track and motivated.

We’re here to help you throughout your journey and guide you on your path to success. While studying, you’ll be matched with a Prince’s Trust Executive who can offer you advice and support you as you learn.

The Prince's Trust Google IT Support Certificate Programme is part of Work In Tech and powered by INCO Academy, which has a global mission to boost equality in future-driven industries.

Start something with The Prince’s Trust

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Frequently asked questions

Decided this course isn’t for you?

We’re still here for you. Explore other learning courses and support available to you in Wales.