Worried or concerned about something?

Here’s how to get the support you need.

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We're here for you

Our number one priority is your safety and wellbeing.

We’ll be here to support you throughout your time with us and want you to feel comfortable enough to let us know if you think there’s a problem. If you’re worried or concerned about something, read our guidance on how to contact us.

We’ve also included 24/7 support lines in case of an emergency.

Need to speak to someone now?

Always remember – if you, or someone else, is in immediate danger call 999 and ask for the police.

The services listed below are accessible 24/7, either over the phone or online to access information and support about a range of subjects.

Childline: 0800 1111

Childline provide support if you’re worried or concerned about a child, or you are a child, and want to speak to someone confidently about anything.

Samaritans:116 123

Samaritans are available to talk if you’re 18 and over and feeling low, having a difficult time or you’re worried about someone else.

Refuge:0808 2000 247​

Refuge can help if you or someone else is experiencing domestic abuse.


If you need someone to talk to, consider getting in touch with the organisations below.


Childline provide a free, 24-hour helpline for children and young people in the UK.

Phone number: 0800 1111

The Counselling Directory

The Counselling directory provides information including lists of counsellors and psychotherapists across the UK, who are registered with a recognised and professional body.

The Life Coaching Directory

The Life Coaching Directory helps individuals to find life coaches close to their location and appropriate for their needs. The service is free and confidential and helps those seeking a new direction in their life to find the encouragement they need.

The NSPCC Child Protection Helpline

The NSPCC Child Protection Helpline offer a 24-hour phone service, where they provide counselling, information and advice to anyone concerned about a child at risk of ill treatment or abuse. 

Phone number: 0808 800 5000

The Mix

The Mix provides information, advice and support on various subjects such as sex and relationships, health and wellbeing, drink and drugs, home, law and money, and work and study. 

Phone number: 0808 808 4994

Let us know about a worry or concern

We’re committed to challenging any attitudes or behaviours that don’t meet our expectations of staff, volunteers or young people.

If you think your safety or welfare, or someone else’s safety or welfare is at risk while participating in a Prince’s Trust course, you can:

  1. Speak to the Prince’s Trust member of staff you’ve been working closely with first, as they already know you and are often best placed to help.

  2. If you don’t wish to contact this member of staff, for whatever reason, or if they’re not available, you can contact our Safeguarding Team directly:

    Phone: 020 7543 1212

    Email: safeguarding@princes-trust.org.uk

We'll never ignore or make light of your concerns or worries. So, if you see or hear anything that doesn't feel right please make sure to report it to a member of our team as soon as possible. And remember, if we're worried about your safety or wellbeing (or someone else’s) we might need to share what you've told us to make sure the right actions are taken to resolve the situation.