Start Safe guidelines
Help us to create a safe environment for everyone at The Prince’s Trust
We want everyone who participates in our online courses and activities to feel safe. And, that includes you. That’s why we ask you, and all other young people, to take the time to read and understand our Start Safe behaviour guidelines.
These guidelines look at what you can do to support a safe and positive experience for all. They also explain what you can expect from us, so you can let us know if any of our staff, young people or volunteers are behaving in a way that doesn’t feel right.
What to expect from The Prince’s Trust
We’re here to help you succeed. Whether that’s in training, education, work or your personal and social development, we’re here to give you the support you need to make positive changes in your life. Here's what you can expect from The Prince’s Trust.
Treat you with respect and dignity
Maintain professional boundaries, even during difficult or exceptional circumstances
Be open and honest with you in all communications you receive from us during your time with the Trust
Challenge any attitudes or behaviours that do not meet our expectations of staff, volunteers or young people
Respond to any concerns relating to your safety and wellbeing, and provide support and guidance when it’s needed
Protect your personal information
Maintain complete confidentiality, unless we need to share your information to protect you or someone else (if any action is needed, we will always communicate this with you where possible)
Act in any way which could put you or others in danger and at risk
Ignore or make light of your concerns or worries
Meet or communicate in any way (face to face or online) with you outside of The Prince’s Trust environments
Carry out our duties for The Prince’s Trust while under the influence of alcohol or drugs
Your Start Safe guidelines
These guidelines will help you to get more out of your experience with us and help us to create a safe environment together.
I should always try to:
Treat everyone on my course with dignity and respect (as I would if I were in the same room as them)
Listen to the Prince’s Trust Executive, volunteer and/or the person who is speaking, follow the instructions given to me, and if I’m unsure about anything message the facilitator for support
Be on time for course workshops, and come prepared and ready to participate with enthusiasm and embrace new ideas
Find a quiet space before I log in to a workshop to avoid anything that might cause distraction or disruption
Be considerate and appropriate in my interactions with everyone I encounter at The Trust
Understand the importance of personal privacy and respect other’s right to confidentiality where required
Respect the boundaries of other people on my course
Be supportive of others – because everyone has different life experience, and approaches to problems and opportunities
I should not:
Swear or use discriminatory language (this includes racism, sexism, ableism, homophobic, or transphobic comments)
Share the personal information and/or confidential details of anyone on my course
Contact or communicate with another young person outside of the course setting
Involve my family or friends in the course, unless this has been agreed as part of course activity
Attend any Prince’s Trust course, activities or events while under the influence of alcohol or drugs
If, at any time, your behaviour doesn’t meet these guidelines, The Prince’s Trust may be required to review your place on the course. This may result in removal from a live session or workshop and/or a one-to-one discussion with your named Prince’s Trust member of staff before a decision is made.
We’re also open to any feedback you might have about the support we provide, including suggestions on how to improve the course. You can find out more information about sharing feedback on the Help and Support page.